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Mason Dixon Policies

Returns

Returns can be issued only within 15 days of when you receive your shipment. We will gladly refund any made-to-order or stock purchases that are returned to us in their original packaging and in unworn and unused condition. We cannot accept returns on CustomMD products.

If you would like to schedule a return, please email us at info@masondixonmade.com within 15 days of receipt.

Once we receive your return and have inspected the product(s), we will issue a credit or refund of your original purchase price, excluding shipping.

Exchanges

We will gladly exchange any made-to-order or stock products that are returned to us in their original packaging and in unworn and unused condition, within 30 days of your receiving your shipment. We cannot accept exchanges for CustomMD products. Once we have received and inspected your return, we will ship your replacement product(s) to you.

To arrange an exchange, please email us at info@masondixonmade.com.

 

NOTE: We recommend that you properly insure all return shipments to us.