New collection launches March 31st!
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Policies

ORDERS AND SHIPPING

  • Please make sure your COLOR SELECTION (SHOELACES), SIZE AND ADDRESS* are correct before you purchase! Once orders are placed we can not change them. We are working our hardest to get your order to you as quickly as possible. We begin processing orders as soon as we receive them.
  • ALL INTERNATIONAL PURCHASES ARE FINAL.
  • ALL CUSTOM MERCHANDISE AND MERCHANDISE PURCHASED DURING A PROMOTION OR PURCHASED WITH A DISCOUNT CODE ARE FINAL PURCHASE AND NOT ELIGIBLE FOR REFUND OR EXCHANGE.
  • Please measure your/your child's foot from heel to the end of their big toe BEFORE purchasing and compare it to our shoe size chart. We use European sizing because our shoes are made with European lasts!

RETURN POLICY

  • RETURNS ARE ONLY ISSUED WITHIN 15 DAYS OF CUSTOMER RECEIPT DATE. We will gladly refund anything UNWORN and UNUSED with it's original packaging for SHOP CREDIT ONLY. If you would like to schedule a return, please email us at info@masondixonmade.com WITHIN 15 DAYS OF CUSTOMER RECEIPT DATE to arrange return. Once the product(s) have been received and inspected, we will issue a SHOP CREDIT less shipping charges.

 EXCHANGES

  • We will gladly exchange anything UNWORN and UNUSED  in its original packaging WITHIN 30 DAYS OF PURCHASE RECEIPT DATE. If you would like to schedule an exchange, please email us at info@masondixonmade.com WITHIN 30 DAYS OF PURCHASE RECEIPT DATE to arrange exchange. Once the product(s) have been received and inspected, we will ship your new product to you.
Thank you!

Heather